At the heart of every company is the people who work there and the relationships they develop and nurture. However, at times issues arise – some are easily remedied while other conflicts become more challenging and may need help to resolve. What’s your story? We want to hear it.
Advanced Customer Service
The success or failure of a business rests on its ability to effectively serve customers. Your customer service story starts here.
Conflict at any level of an organization: between leaders, teams, stakeholders, and in particular, clients can have a major impact on the overall culture and efficacy of the organization, as well as its strategy, and external reputation. Take steps to resolve conflict now.
Leadership is a critical factor in team success, and impacts organizations in many different and important ways. Subject expertise and effective leadership are two different skillsets. Learn to lead those around you with emotional intelligence.
Estimates of between 60 percent and 80 percent of change initiatives in a business environment fail. Often, change experts plan out the stages of the project but omit the human factors that determine the outcome of the project. Rethink your approach to change.