The Open Door Policy: Hiding Behind Open Doors
The open door policy in the workplace offers an excellent example of what can go wrong when great ideas aren’t carefully executed. I love working with my clients. On any given day, I have…
Humans are not Dolphins: How Relationships Define Change
Change is expensive – especially when it fails Change management is a significant strategic and operational challenge at most organizations. CEB (Gartner) offers some commonly agreed lowlights. According to CEB, "the average organization has undergone five…
Making the Unconscious Conscious: Inspiring Sustained Behavioural Change
Why is it often such a challenge to change behaviour? I had the opportunity to discuss this topic with Amanda Lang, one of Canada’s leading business journalists, at the National Insurance Conference of Canada…
Want to Run a Successful Business? Hire Four-Year-Olds.
In developmental psychology, there is a well-known experiment called the “false-belief test.” In this experiment, an audience of three and four-year-old children are asked to watch a play. In the play…
Thanks for the Coffee…I’ll Never Come Back
As is usually my routine on a Saturday morning, this past weekend I arrived at my local coffee drive-through to pick up my double-double. I pulled up to the speaker, placed my order…